Privacy Policy for CityCalls

Welcome to CityCalls.in (“we”, “us”, “our” or “CityCalls”). Your privacy and the protection of your personal information are important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit and use our website https://www.citycalls.in/ and related services (collectively, the “Services”). By accessing or using our Website and Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect information that you voluntarily provide when interacting with our Website.

Personal Information

• Name
• Email Address
• Phone Number
• Address / Location
• Service Request Details
• Any other information submitted through forms or booking requests

Technical Information

• IP Address
• Browser Type
• Device Information
• Pages Viewed and Usage Data
• Cookies and Similar Tracking Technologies

2. How We Collect Your Information

• When you fill out booking or contact forms on our Website
• Through cookies, tracking technologies, and analytics tools
• From interactions with customer support or service booking systems

3. Why We Collect Your Information

• To provide and improve the Services you request
• To process bookings and communicate service updates
• To personalise your experience on the Website
• For internal analysis and website improvement
• To comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember preferences, and analyse trends. You may disable cookies in your browser settings; however, some features of the Website may not function properly.

5. Use and Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share your information with:

• Service professionals or partners delivering the Services you request
• Technical service providers (such as hosting or IT support)
• Law enforcement or regulatory authorities when legally required

All third parties are required to maintain confidentiality and use your information only for service-related purposes.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no internet transmission is completely secure, and we cannot guarantee absolute protection.

7. Data Retention

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, enforce agreements, and fulfill legitimate business purposes.

8. Children’s Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If such data is identified, we will take appropriate steps to delete it.

9. Links to Other Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. Please review their privacy policies separately.

10. Your Rights

• Access your personal data
• Correct inaccurate or incomplete information
• Request deletion of your data (where legally permitted)
• Restrict processing of your data
• Unsubscribe from marketing communications

To exercise these rights, please contact us using the details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised Effective Date. Continued use of the Website indicates acceptance of the updated policy.

12. Contact Us

CityCalls
Rajnagar, Ghaziabad – 201002 (Delhi NCR), India
Email: citycalls.gzb@gmail.com
Phone: +91-7428808884